How fresh is your coffee when it's delivered? We take great pride in delivering the freshest coffee to your doorstep. We include 'Roasted On (date)' stickers, so you can be sure that your coffee is as fresh as it can be. This ensures that you receive your coffee at its peak flavour, allowing you to enjoy the true essence of our meticulously crafted beans.
Can I customize my coffee grind size for different brewing methods? Absolutely! We offer four distinct grind options to cater to various brewing methods and personal preferences:
Fine Grind: This grind size is perfect for espresso machines. If you savor the intense and concentrated flavors of espresso, choose the fine grind option for an optimal extraction.
Medium Grind: Ideal for drip coffee makers and pour-over methods, the medium grind ensures a balanced extraction, resulting in a flavorful and aromatic cup of coffee. This versatile option is suitable for everyday brewing.
Coarse Grind: Tailored for French press or immersion brewing, the coarse grind allows for a slower extraction process. This produces a full-bodied and robust coffee, capturing the unique characteristics of our single origin beans.
Whole Bean: For those who prefer the flexibility of grinding their coffee fresh at home, the whole bean option is perfect. It provides the opportunity to experiment with different grind sizes based on your preferred brewing method, ensuring a personalized and exceptional coffee experience.
Feel free to select the grind size that aligns with your favourite brewing method, and if you ever have specific requests or questions, our team is here to assist you. We want to ensure that each cup of coffee you enjoy is crafted to perfection.
Are your packaging materials environmentally friendly? Yes, we are committed to sustainability. Our packaging is designed with the environment in mind, utilizing eco-friendly materials whenever possible. We believe in minimizing our ecological footprint while delivering exceptional coffee experiences to our customers.
Do you offer international shipping? At the moment, we primarily focus on domestic shipping within Australia. However, we are exploring options for international shipping to bring our exceptional coffee to enthusiasts worldwide. Stay tuned for updates on our shipping capabilities.
How do I store my coffee to maintain its freshness? To preserve the flavour and aroma of your coffee, store it in a cool, dark place, away from direct sunlight and moisture. We recommend keeping it in an airtight container for optimal freshness. If you have any specific questions about coffee storage, feel free to reach out, and we'll be happy to guide you.
Are your coffees suitable for specific dietary preferences, such as vegan or gluten-free? Absolutely! Our coffees are inherently vegan and gluten-free. We focus on providing pure, unadulterated coffee, free from any additives or allergens. Enjoy our single origin coffees with confidence, knowing that they align with various dietary preferences.
Is your product ethically sourced? Currently about 85% of our product is certifiably ethically sourced. We do aim to increase this ratio over time, however, we are in direct contact with our suppliers and are fairly comfortable with balance that we currently have.
Do you offer local deliveries to the Ballina region? Absolutely! We take pride in serving our local community. If you're in the Ballina region, you can enjoy the convenience of local deliveries. Choose the "Local Delivery" option during checkout, and our team will ensure that your freshly roasted coffee arrives at your doorstep with care. This service allows us to maintain a personal connection with our neighbors and ensures that you receive the highest quality coffee beans, just as if you were picking them up directly from our roastery. If you have any specific delivery instructions or inquiries about our local delivery service, feel free to reach out. We're committed to bringing the joy of exceptional coffee to your doorstep in the most convenient way possible.
Can I pick up my order directly from the roastery? Certainly! For our customers in the Northern NSW region, we offer the convenience of local pickup directly from our roastery (4/79 Southern Cross Drive
Ballina, NSW, 2478 - Near Ballina airport). Simply select the "Local Pickup" option during checkout, and you can swing by our roastery to collect your freshly roasted coffee at your convenience. This option allows you to experience a direct connection with the craftsmanship behind our single origin coffees and ensures that you get your hands on the finest quality beans without any delay. If you have any questions about the local pickup process or need assistance with directions, feel free to contact us. We look forward to welcoming you to our roastery and providing you with a seamless and personalised coffee experience.
Do you offer tours of the roastery and the Byron Blue Plantation? Yes! Immerse yourself in the world of coffee by joining us for a guided tour of our roastery and the stunning Byron Blue Coffee Estate, the most easterly coffee plantation in Australia.
Byron Blue Coffee Estate Highlights: Located just five kilometers from Bangalow Village, our estate in Coopers Shoot boasts 180-degree panoramic views of Julian Rocks, The Byron Bay Lighthouse, Broken Head, and Lennox Head. Explore our 165-acre plantation, where 45,000 K7, SL34, and Catui coffee trees thrive in the sub-tropical Northern Rivers region of NSW.
Natural Beauty and Unique Terroir: Nestled in the lush landscape of the Nightcap Ranges National Park, our plantation benefits from the fertile red volcanic soil left by an ancient volcanic site. With an average annual rainfall of 2000mm and a cooler sub-tropical climate, the area fosters a slow ripening process for the coffee, resulting in a distinct flavor profile. The absence of pesticides reflects our commitment to sustainable and eco-friendly practices.
Guided Roastery Tours: Join us at the roastery for an in-depth tour of our coffee crafting process. Witness the art of roasting firsthand, guided by our Master Roaster, Mark. Discover the nuances of single origin coffees and the care that goes into creating the perfect roast.
Booking Your Tour: If you're interested in joining us for a tour of the roastery and Byron Blue Coffee Estate, please contact us to schedule your visit. Immerse yourself in the beauty of our plantation, learn about our sustainable practices, and deepen your appreciation for the journey from bean to cup.